❓FAQs
General FAQs
Does Truffle have any fees?
Generative Drops, Limited, & Open Editions: We charge a 3% fee on primary sales (initial mint from a generative drop, limited or open edition). This fee is applied to the total value of the transaction and is paid by the seller and automatically taken out of each mint transaction. Minters pay a fee of 0.01 SOL per mint, which is applicable to all SOL-based mints once a drop is live, including free mints. For other SPL-based mints (BONK, MPLX, etc), including free mints, minters pay a fee of 0.02 SOL per mint as the 3% seller fee is not applied to SPL-based mints.
Pre-Mints & Airdrops: Pre-Mints and Airdrops are subject to a 0.001 SOL per NFT fee, paid by the user setting up the drop. Airdrops are subject to an additional fixed fee of 1 SOL paid by the user who issues the airdrop. NOTE THE FEES LISTED ABOVE DO NOT INCLUDE SOLANA RENT EXPENSE OR ANY OTHER PROTOCOL-RELATED FEES (SEE BELOW).
On-Chain Costs: Minters will also be charged Metaplex fees of ~0.004 SOL for each Core NFT or ~0.022 SOL for each Legacy NFT. Choose Core when creating your collection for minimum mint fees to your collectors. This fee is paid directly to Metaplex and does not go to Truffle.
These updated fees apply for anything created on the platform after 2nd October 2024
Why are my NFTs missing from my wallet?
There is a chance the NFT is being flagged as spam, especially with Phantom. To see if this is a Phantom specific issue, check if the NFT is still visible in the Metaplex explorer or another wallet like Backpack or Solflare. If the NFTs are showing up in other explorers and wallets, check out this guide for help.
Do I need to apply to launch my NFT Collection on Truffle?
Truffle is completely self-service so you do not need to reach out to us in order to create and launch your NFT collection on our platform. Simply sign up/sign in, click Create, and go through the flow to set up your drop!
What file types are supported for NFT assets?
Truffle supports JPG, PNG, GIF, and SVG file types for images, MP4s for videos, and GLB files for 3D files. ( For video and 3D NFTs please contact us via Discord if you'd like to use this feature.)
For Metadata we support standard json files with separate files for each NFT. You can use our Metadata Generator utility to create these files.
Why isn't my collection visible on the homepage feed?
We manually review all newly created mints periodically before they are visible on site. Feel free to send a ticket on Discord to prioritize your mint page being reviewed.
How come Solscan shows no holders or wrong information for my NFT collection?
Solscan, and some other explorers, do not read Metaplex Core NFT information correctly and in some cases can report completely incorrect details. We suggest using solana.fm or core.metaplex.com to verify NFT details. Additionally, if you are looking to pull a holder list for your collection you can use our free Collector Snapshot utility to do this easily.
My collector's NFT was lost or stolen, what can I do?
In the unfortunate event that NFTs are lost or stolen, there are a few things you, the creator, can do to support them:
Wipe NFT Image and Metadata - Use our Update NFT Utility to remove the image and metadata from the affected NFT.
Re-Mint NFT - For most NFTs, you can mint a new copy of the affected NFT by creating a new drop on your existing collection.
Remove NFT from Collection - For Legacy NFTs, you can use a tool like Sol-Tools to remove the existing collection association from the lost or stolen NFT.
Random Mint FAQs
Can I increase the price mid mint?
Yes you can update the price of your collection mid mint. Just to note, users may receive an error or the wrong price if they loaded the page before the price change. In cases like this we recommend that you tell the user to refresh the page.
How much does it cost to create a Random Mint?
The cost to create a generative drop is mainly based on Arweave storage costs and Candy Machine rent which is based on the size of the collection and if hidden reveal is enabled or not.
To give a rough idea a 1000 piece generative drop will have Candy Machine rent of around 0.05 SOL and even lower with hidden reveal enabled. This Candy Machine rent is refundable once a drop is deleted.
Arweave storage costs are variable based on current storage fees on Arweave and total size of assets in the collection.
Why don't I see mint proceeds in my treasury wallet?
In general there is about a 5 minute delay before you receive your funds. Additionally, enabling freeze secondary sales in your drop will put your mint proceeds in escrow until you thaw the NFTs.
Is it possible to distribute NFTs to presale purchasers before a drop is launched?
The two options for sending NFTs to presale purchasers prior to launch are:
Leverage our Airdrop utility before the drop is created to distribute the presale subset of NFTs in your collection to presale wallets. Note that these will act as separate drops so your mint's total reported supply will be reduced by the presale quantity.
While creating your normal mint drop, perform a Pre-Mint to mint the presale NFTs to your own wallet. Once the drop goes live it will show the amount of NFTs that you preminted from the total supply. Note that you will need to either manually distribute the presale NFTs to presale collectors or use a third party utility to do so.
Can I set up a drop with existing NFTs?
No, Truffle does not have functionality to let users mint NFTs that already exist. That said, you can add new NFTs to an existing collection.
Editions FAQs
How do I make a royalty enforced Edition NFT?
Create your Edition NFT using Core to ensure royalty is enforced. Legacy Edition NFTs on Truffle do not support royalty enforcement.
Can I make a mint page for a 1/1?
Yes, you can create a Core Edition drop for your One of One that will allow you to create a mint page. For Legacy Editions we do not support mint pages for One of Ones
Can I update the amount of Limited Editions?
No, once a Limited Edition has been created you cannot update the amount of prints that NFT will have in Truffle. Similarly, you cannot change from an Open Edition to a Limited Edition.
How can I Airdrop an Edition to a collector?
The Airdrop tool in Truffle does not support sending a single NFT to a collector. If you'd like to send an Edition or NFT to a collector consider using tools like Foxy Send.
Can an Edition mint have an allowlist?
Gating a mint with an allowlist is only supported within Core Edition drops.
Why are there 2 NFTs that look the same in my wallet?
When you create an Edition you also need to create a Collection NFT, if you create the Collection NFT with the same details as the editions then you will see 2 NFTs that look the same in your wallet, but they are different.
Do not delete the collection NFT from your wallet, this can cause issues down the line if you create a mint page for your NFT, or use other Truffle features.
I haven't received my Legacy Edition Funds?
The funds from Legacy Edition sales do not automatically get sent to your wallet, they are held in escrow till the end of the sale. In order to end your sale and to get the funds follow this guide.
This does not affect Core Editions as you will receive the funds within 5 minutes of the mint.
Gated Phases FAQs
Can I update my allowlist file while a mint is live?
Technically you can edit your allowlist files at any time, including before and while a drop is live. That said, we do not recommend making changes during a live mint phase as it can cause issues to users who are trying to mint during the change. We recommend not making any changes to an allowlist phase in the 3 hours leading up to the phase going live.
Alternatively, you may consider creating a second allowlist phase for additional wallets to minimize risk of issues with your initial allowlist.
Why is the number of wallets in my allowlist lower than the number of wallets I uploaded?
Truffle automatically removes duplicate wallets and invalid wallets (e.g. ".sol" domain addresses) during the upload process. Our UI will only report the number of valid, unique wallets.
Airdrops FAQs
Can I airdrop NFTs from an existing mint?
No, our Airdrop utility only supports airdropping new NFTs created in the Airdrop flow. You cannot use our utility to airdrop NFTs from an existing mint.
Consider leveraging an allowlist phase on your mint to allow specific users to mint free NFTs rather than airdropping them directly. Alternatively, you can choose to mint the NFTs to your own wallet then manually distribute or use a 3P utility to send them to the desired addresses.
Can I choose which wallets receive which NFTs?
No, the Airdrop functions as a normal Candy Machine which means that the distribution is completely random. The only control you have is the quantity to send to each wallet.
Is it possible to Freeze or Delay Reveal with an Airdrop?
No, those features are not available in the Airdrop flow, only Random Mint.
Mint Page FAQs
How to appear on the homepage?
Currently mint pages need to be reviewed and approved to be shown on the homepage. You can request your mint page to be prioritized for review by reaching out to us on Discord and sending a ticket.
Can I use my own Domain?
Truffle does not offer this functionality for self service drops but if you create and host your own landing page you can embed the mint there using a blink (only compatible with public phases right now)
Utilities FAQs
Coming Soon
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